Returns are accepted under the following conditions: If not completely 100% satisfied and if item is in original condition where no tags have been removed, we will issue a refund (minus original shipping/handling, plus a 15% restocking fee) within 30 days of purchase. For all returns please get authorization through email or phone support.
Returns should be sent to our return address: 1235 Bolton Place, Heathrow, Florida 32746.
Note: Buyer responsible for returned freight charges.
For authorization to return merchandise, please call Customer Service at (385)200-1674
We respect your right to privacy. We do not sell, rent, share or disclose personal information to third parties without your prior consent, except in the circumstances described in this Privacy Statement. In addition, your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information.
A. WHAT IS PERSONAL INFORMATION?
Personal information is information that identifies an individual or that can be reasonably associated with a specific person or entity, such as a name, contact information, Internet (IP) address and information about an individual's purchases and online shopping.
B. COLLECTION OF PERSONAL INFORMATION
We collect the personal information that you provide us, such as when you:
register to use trampolinepartstore.com or sign up for news or notifications of specials or other promotions on trampolinepartstore.com;
place an order or purchase products or services, online or otherwise;
contact us for any reason;
participate in a survey or promotion; or
We may automatically collect some information when you visit our website, such as your computer's IP address and operating system, the site from which you linked to us, your site activity, the time and date of your visit, and your purchases. This information may be collected through the use of "cookies" and web beacons
We also receive information from third parties who help us correct our records, prevent fraud, or special promotions or products. We may combine any of this information with the other personal information we maintain about you.
C. USE OF PERSONAL INFORMATION BY TRAMPOLINE PART STORE
The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest and administer your account, including distribution of our own surveys and publications. For example, we may:
Alert you about product recalls or safety issues;
Provide you with promotional information, such as coupons, offers and product recommendations, ("Promotional Information"). If you prefer not to receive Promotional Information from us, we make it easy for you to let us know. You may contact us at any time to decline Promotional Information
D. SHARING OF PERSONAL INFORMATION
We share information in these circumstances:
We may provide to a third party information as necessary to fulfill an order you have placed with us. For example, we may provide your address to a shipper, and if you pay by a credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). However, we give suppliers, and others involved in the distribution chain only the information needed to provide you the products or services you order, and we require them to keep the information confidential and not to use it for other purposes. We are not responsible for any information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
We may contract with others to perform services on our behalf. For example, we might retain a company to process credit card payments, ship merchandise, distribute emails, process rebates or analyze data. If any of these service providers need access to your personal information, we require them to use it only to perform the services for us. We also require that they maintain the confidentiality of the information and/or return the information to us when they no longer need it.
E. OTHER USES AND DISCLOSURES
In addition, we may use or disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or authorities, to respond to any claims, or to protect the rights, property or personal safety of Trampoline Part Store, our employees or the public. Information about, including personal information, may be disclosed or transferred as part of, or during negotiations of, any merger or sale of company assets or acquisition.
F. PROTECTION OF PERSONAL AND CREDIT CARD INFORMATION
We have physical, administrative and technical security measures in place to protect personal information from loss, misuse or alteration while it is under our control. We are required to collect, process and maintain payment card information in accordance with the data security rules adopted by credit card companies such as Visa, MasterCard and American Express. This means that we do not retain debit card PINs or credit card security codes, and that any time we maintain a credit card number, such as when you create an online account, we must limit access to it and use strong encryption to protect it. Further, when you enter personal information online, that information is encrypted prior to transmission using a security protocol called SSL (Secure Sockets Layer). We also use SSL to allow you to securely view your online account and registration information.
Information Gathering and Use.
Like most web sites, our servers log your IP address, the URL from which you accessed our site, your browser type, and the date and time of your purchases and other activities. We use this information for system administration, troubleshooting, fraud investigation and communications from Trampoline Part Store (only).
Finally, we use web beacons to determine when and how many times a page has been viewed. Again, we use this information for our own marketing purposes.
Your browser will accept cookies and allow automatic collection of information unless you change the browser default settings. If cookies are disabled the web site will not load properly.
Links to Other Sites
SMS (Text) Messages
We will send you SMS (text) communications only if you consent to receive them. We may send you information customized based on your area code, but we do not automatically collect any information that discloses your physical location.
QUESTIONS OR CONCERNS
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following:
Call us at 385-200-1674.
Email us at firstname.lastname@example.org ; or
Write us at: Customer Service, 1235 Bolton Place, Heathrow, FL 32746.
M. CHANGES TO THIS STATEMENT
We may change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your Personal Information will be used. If we make a material change to how we use Personal Information and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.